This course contains 5 modules on Problem Solving in Leadership. These modules are;
Conflict Management
In this course, you’ll find out why conflict occurs. You’ll learn how to identify the differences between positive and negative conflict as well as the common strategies for handling a conflict. You’ll also discover the six steps involved in successful collaboration. Finally, you’ll find out what you can do to help resolve group conflict.
By the end of this course, you will be able to
• List the reasons why conflicts occur
• Describe the differences between positive and negative conflict
• Identify negative behavior
• List the effects of negative conflict
• Decide if and when to address conflict
• Understand the importance of listening in conflict resolution
• Implement conflict resolution strategies
• Engage in successful collaboration
• Describe what you can do to help resolve conflict
Team Problem Solving
Teamwork involves a lot of responsibility and cooperation. Team members need to be able to work efficiently and effectively in order to meet the expectations set for and by them.
By the end of this course, you will be able to
• Describe how to develop a SMART goal
• Identify the six steps of the problem solving process
• Define four decision making procedures
• Explain how to avoid and settle conflict
Understanding Conflict
Conflict is inevitable and not all conflict is bad. Understanding conflict is important for everyone.
By the end of this course, you will be able to
• Give examples of conflict
• List the three views of conflict
• List the origins of conflict
• Define positive conflict
• List the indicators of positive conflict
• Define negative conflict
• List the indicators of negative conflict
Communication Skills
Effectively managing conflict requires good communication skills.
By the end of this course, you will be able to
• Describe the importance of communication skills
• List the common types of listening
• Define empathetic listening
• Describe the guidelines for empathetic listening
• Describe the process of empathetic listening
• Describe the mirroring technique of feedback
• Define “I” statement
Managing Conflict
Conflict is natural and happens all the time. Effectively managing conflict is important for everyone in an organization.
By the end of this course, you will be able to
• List the Thomas-Kilmann styles of conflict management
• Discuss the positives and negatives of different conflict management styles
• Define positional bargaining
• Discuss the collaborative approach to conflict management
• Discuss the Interest-Based Relational approach to conflict management
• Describe the questions you should ask yourself to facilitate a win/win conflict resolution
