This course contains 4 modules on Supervisor Skills in Leadership. These modules are;
Handling Dangerous Workplace Situations
Any business that provides customer service or exchanges money with the public is at an increased risk of workplace violence. In this module, you’ll learn how to identify the warning signs of possible workplace violence. You’ll also discover the actions you can take to help defuse dangerous situations and keep your workplace safe.
By the end of this module, you will be able to
• Identify workplaces at a greater risk of violence
• Describe what you can do to help prevent workplace violence
• List common triggers of workplace violence
• Explain the warning signs of workplace violence
• Describe how to calmly and effectively defuse dangerous situations
Introduction to Diversity, Equity, and Inclusion
The world of work is made up of people from diverse races, religions, ages, nationalities, and other backgrounds. Understanding the concepts of diversity, equity, and inclusion can help you interact in a positive way and ensure that each person has the same opportunities for success.
By the end of this module, you will be able to
• Understand the meaning of diversity, equity, and inclusion
• Describe the qualities of an inclusive workplace
• Define diversity of thinking
• Understand the benefits of diversity, equity, and inclusion
• Explore steps you can take to build a more inclusive company
• Describe ways to improve your understanding of inclusivity on a personal level
Preventing Sexual Harassment
Sexual harassment is an illegal form of sex discrimination. It can have a significant, negative impact on a work environment if left unchecked. This module discusses sexual harassment and steps you can take to prevent or respond to sexual harassment.
By the end of this module, you will be able to
• Define sexual harassment
• Define the terms harasser, target, and bystander
• Describe quid pro quo sexual harassment
• Describe hostile work environment sexual harassment
• List different types of behavior that can create a hostile work environment
• Define sex-based harassment
• Explain steps you can take to stop sexual harassment if you are the target of harassment or a bystander
• Understand that retaliation for speaking out against sexual harassment is illegal
• List who you can go to if you have questions about sexual harassment
Sexual Harassment Guidelines for Supervisors
As a supervisor, you have an important part to play in creating a positive work environment that is free from sexual harassment. This module discusses steps you can take to prevent sexual harassment and respond to complaints of sexual harassment.
By the end of this module, you will be able to
• List steps for preventing sexual harassment
• Describe what is usually included in a policy against sexual harassment
• List steps for responding to a complaint of sexual harassment
• Understand that an employee might be able to sue their employer for damages because of sexual harassment
